Windows 10 Mobile – Accessing Office 365 Shared Mailboxes

If like me your organisation has a number of shared mailboxes configured in Office 365 you get very frustrated when trying to access these mailboxes from a mobile device.  The official line is that they are not supported on mobile devices.  A-ha! I’ve got it working, with the help of the good old Internet, and I thought I’d share the process with you.  These instructions cover Windows 10 Mobile (anniversary update) but I believe that the instructions can be adapted to work on iOS (iPhone/iPad) and maybe Android.  However I’ve not tested those platforms so please don’t shout at me if they don’t work.

Setup Office 365 Shared Mailboxes on Windows 10 Phone

Get your phone out and go to “All settings

Tap “Accounts

Windows 10 Mobile - Access Office 365 Shared Mailboxes

Tap “Email & app accounts

Windows 10 Mobile - Access Office 365 Shared Mailboxes

Tap “Add an account

Windows 10 Mobile - Access Office 365 Shared Mailboxes

Tap “Advanced Setup

Windows 10 Mobile - Access Office 365 Shared Mailboxes

Tap “Internet email

Windows 10 Mobile - Access Office 365 Shared Mailboxes

Populate the fields as follows

user.account@domain.com = This is the user account that has access to the shared mailbox
shared@domain.com = This is the email address of the shared mailboxWindows 10 Mobile - Access Office 365 Shared Mailboxes

  • Email Address: shared@domain.com
  • Username: user.account@domain.com\shared@domain.com
  • Password: password for the user.account  (see note below)
  • Account name: Shared
  • Send your messages using this name: Shared – Company Name
  • Incoming server: outlook.office365.com
  • Account type: IMAP4
  • Outgoing server: smtp.office365.com

NOTE: If you have MFA enabled on your user account you’ll need to setup an App Password to enter instead of your normal password.

Untick “Use the same username and password for sending mails

Windows 10 Mobile - Access Office 365 Shared Mailboxes

Outgoing server username: user.account@domain.com
Outgoing server password: user.account@domain account password or app password as you entered above.

Tap “Sign in

Windows 10 Mobile - Access Office 365 Shared Mailboxes

Tape “Done

Windows 10 Mobile - Access Office 365 Shared Mailboxes

That’s it, you should now be able to receive and send email from the shared account in Office 365

 

2 thoughts on “Windows 10 Mobile – Accessing Office 365 Shared Mailboxes

  1. Seppo

    Thank you! I was looking for a simple guide to add shared mailbox to Win10 Mobile.
    Well, it is not too simple. But maaged to do it with your page. Thanks 🙂

    Reply

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